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Returns, Refunds & Exchanges

We want you to be completely satisfied with your purchase. Merchandise purchased on multansultans.com.pk may be returned for a refund within 60 days of the date of purchase if it meets the following conditions:
  • Merchandise was purchased on WWW.MULTANSULTANS.COM.PK we do not accept returns from stores or other authorized retailers.
  • Merchandise must be returned in its original condition within 60 days of purchase. Returns received after 60 days will not be accepted. Original condition is defined as:
    • All tags still attached to product.
    • Material must be unworn, unwashed, and unaltered.
    • Merchandise must be in its original packaging.
  • Return shipment must include the packing slip.
  • Reason for return must be indicated.
Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser. We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Returns can only be completed in the country where the product was purchased.
Shipping Information
Upon placing an order, you will receive a confirmation email from our Customer Service team. Once your order has been confirmed, it will be dispatched to your given address. Please note, credit card processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) on your order are out of stock in our warehouse, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason. Your order should be delivered within 2- 4 business days via Call Courier
Payment Options:
Following payment options are being offered:
  • Cash on Delivery
  • JazzCash